TL Dallas, has expanded its highly respected in-house claims team with the appointment of claims handler, Caroline Thorpe.
Caroline brings over 12 years of specialist experience in the health and care claims sector, having previously worked at Bupa and Markel. Her expertise includes handling complex cases involving employers’ and public liability, medical malpractice, and social welfare claims, as well as providing advisory support around inquest matters.
Unlike many competitors that outsource claims management, TL Dallas ensures clients receive a direct, expert, and personalised service through its growing team of claims specialists based in Bradford and Inverness.
Head of claims at TL Dallas, Rob Gill, commented: “Following significant growth, particularly within our health and care sector offering, we are delighted to welcome Caroline to the team. She brings a wealth of knowledge from her many years working within this specialist sector, and her conscientious and dedicated approach will undoubtedly enhance the support we provide to our clients during critical times.”
Caroline’s appointment follows that of Jamie Armitage at the end of 2024. Jamie, now in his seventh-year handling broker claims, has been a key addition to the TL Dallas claims team. Specialising in motor fleet claims, Jamie has consistently demonstrated the high standards and expertise required to advocate successfully for clients across multiple claim types.
Rob added: “Jamie’s dedication to achieving the best outcomes for our clients is exceptional. His recent success on a private motor claim – where he guided a distressed client through a traumatic experience with professionalism, empathy, and efficiency – is just one example of the outstanding service our claims team delivers.”
Jamie said: “The client experienced a car loss incident after skidding on a causeway. It was a traumatic experience for the client, and they really appreciated how we were able to quickly bring the claim to such a positive conclusion.”
Rob added: “Today’s insurance claims landscape can be difficult to navigate, with claims often segmented across multiple departments or even outsourced abroad, leading to frustrating delays. TL Dallas stands out from other insurance brokers by offering an in-house claims team that provides personalised, expert support from start to finish. Our dedicated claims team has over 140 years of combined experience and we provide expert guidance and full ownership of every claim, enabling our clients to focus on their businesses and lives while we handle the complexities.
“In a time when insurers’ claims departments are increasingly fragmented and challenged by recruitment issues, TL Dallas’s in-house, client-focused claims service provides a vital advantage as we combine technical expertise with personal support and genuine advocacy.”
Key benefits of the TL Dallas claims service include:
- Personalised and proactive support – strong client relationships, same-day responses, and bespoke services tailored to the individual client’s needs.
- Faster claims resolution – direct access to insurer claims departments and the authority to settle claims up to certain values, speeding up the process and reducing client stress.
- Expert client advocacy – specialist negotiators ensuring the best possible outcomes in an increasingly challenging claims environment.
Real client success stories:
- A large fleet client that joined TL Dallas 12 months ago has seen significant improvements in claims handling and outstanding payment recoveries. Delighted with the service, the client has rejected an approach to return to its former insurance broker.
- Another client has praised TL Dallas’s bespoke Claims Management Information (CMI) reporting, which analyses motor accident data in detail. This service helps identify incident trends, refine risk management strategies, and make clients’ insurance portfolios more attractive to underwriters, ultimately reducing premium costs.
With over a century of experience, TL Dallas remains one of the UK’s leading independent insurance brokers, delivering expert advice, exceptional service, and tailored solutions for businesses and individuals nationwide. Find out more about our claims service here – https://www.tldallas.com/claim-consultancy/