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The impact of BT’s decision to withdraw Redcare

After more than 30 years BT is closing down its Redcare security system, which is a secure form of alarm monitoring for both fire and security systems.

Approximately 100,000 homeowners and businesses will be affected by the decision, which will see the product withdrawn from the market with effect from 1st August 2025.

Importantly, Redcare’s customers must ensure that any replacement security system provides a like for like performance level or else it could invalidate their insurance policies. 

Mike Martin, from TL Dallas, explained: “Given how critical alarm systems are to insurance policies, clients should speak to us for advice before choosing a new provider, as there are a very limited number of potential alternative suppliers. Any client that is unsure about whether their new system will meet all the requirements must talk to us now, so we can guide them through the process and the technological specifications that were delivered through Redcare.”

Insurance company AXA has stated that alarm signalling products like the CSL Dualcom Gradeshift Pro DP3 or any dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012 will be accepted as a like-for-like replacement. Guidance from AXA states that the replacement service must be installed and maintained in full working order with an annual maintenance contract by a company or installer regulated by the National Security Inspectorate (NSI), which incorporates the National Approval Council for Security Systems (NACOSS), or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). Evidence of the maintenance agreement may be required in the event of a claim.