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Category: COVID FAQs

Can I have a premium break/holiday?

Premium finance houses & insurers are being inundated with requests for payment holidays and are only considering these on a case by case basis and with significant additional information regarding your proposed plan post COVID-19 for repayment. If you would like to discuss this further please get in touch with your usual contact.

Construction Insurance

Cessation of Work Exclusion or Limitation: Many policies have a “cessation of work” exclusion or limitation which will void coverage if work is stopped for a reason other than what is outlined in your policy. Other policies may allow a cessation of work for a certain time period after which, coverage is void or is reduced. […]

Engineering Inspection (Statutory Inspection)

Insurers are retaining their inspection service focused on essential services only. Following a definition by HSE and talks with members of SAFed, these essential services are defined to be facilities that are crucial for the treatment/research of the Coronavirus and the general infrastructure of the country. This includes: Health care settings (hospitals, GP practices and […]

Travel insurance

I am unable to travel due to the most recent update from the government, what should I do? You should first ask your airline or travel provider to postpone your trip or arrange a refund, this applies for both trips abroad and in the UK. Once you have done this you should look to register […]

Fleet and Car Insurance

Can vehicles be laid up as they are not being used? Some insurers are allowing vehicles to be laid up, and will allow return premiums when the vehicles are confirmed to be on SORN basis – please speak with us about this. My doctor self-isolated me, am I covered to drive? Yes, unless there is […]

Working from home

Myself and many members of the team are now working from home – do we need to let insurance companies know and what cover do I have? Insurers are committed to enabling you to continue working, and for some it does mean the need to work from home, be that you as the ‘business owner’ […]

Unoccupied properties

My premises are now unoccupied as we have followed Government advise to close the business or my tenants have moved out – what should I do Every insurers has a different definition of ‘unoccupied’ but in general you need to let us know if the buildings  are likely to be unoccupied for a period of […]

Business Interruption Insurance

If the government orders my business to close because of the coronavirus, can I make a claim on my business interruption cover? The current spread of coronavirus – and the precautions being taken by the government to stop it – is completely unprecedented. Business interruption cover is designed to protect you against dangers like fires […]

“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
“We have dealt with TL Dallas for many years and have always found the staff to be very helpful and professional in all that they do. They are able to provide specialist knowledge and a bespoke service tailored to our specific needs, and the fact that they have an office on Shetland is a huge positive.”
Gary SpenceLHD Ltd - Lerwick
“Truly a job well done and really appreciate all the discussions on our behalf.”
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
“Just a brief note to say how grateful I am for all your help sorting out the hotel policy this year. Over the years I have valued your cooperation in getting not only the most appropriate cover but at the best price.”
“I immediately recommended TL Dallas given the experience and the excellent service levels we have enjoyed at our company.”
“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
“As a business we have worked with several members of the TL Dallas team, and yet it always feels like you’re dealing with the same person. The transition is always seamless, and their customer knowledge is second to none. As a client, you really do matter to them.”
"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
“Thank you for your excellent service over the years.”
“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
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